At California Furniture Company(CFC) we offer high-quality products at manufacturer direct prices and we want you to be completely satisfied. We ship thousands of orders per week and have many satisfied customers all over the world. We expect you to love our products. However, in the event you don’t, what follows is information you must know about our return policy.
Every order we make is tailored to our customer specifications. As such, you have two weeks to cancel your order with no penalties. Once we start working on your order (two weeks after placing the order), you will incur in a flat $150.- fee in the event you cancel it. After four weeks since you placed your order it becomes no cancellable as the furniture is in the last stage of completion.
Shipped orders are not cancellable or returnable since they are custom built for you. Our customer service team will send you pictures of the order for approval before we ship it to you. If anything looks not right when you receive the pictures, we will make sure is taken care of, and we will send you new pictures. Your order will ship only after your approval.
Returns only will be accepted for a full refund If you decide to cancel your order because your product was damaged and cannot be repaired or was shipped defective.
If any of the components or materials used in our products appear in your opinion to be defective, you first need to consult with our customer service or sales associates as our furniture is 100% handmade and often times what you think is a defective mark on a leather hide or wood board, is simply the character shown in our organically sourced products. In the event there is a real flaw in a product we delivered, we will evaluate whether or not it can be diligently corrected or if a replacement is needed and we will proceed accordingly. In the unlike event that you refuse to have CFC correct the problem and you require a refund, you will be responsible for 100% of the shipping costs both ways. That means the original cost of shipping from CFC to you and the cost of shipping from you to CFC.
If an issue arises with the product after 10 days of the product being in your house, your return is subject to CFC’s manufacturer’s warranty and can be returned under those conditions. All CFC’s products come with a 1-year manufacturer’s warranty.
If the product you purchased from CFC became defective after 1-year manufacturer’s warranty expired, CFC will evaluate the issue and may, under its own discretion, authorize the customer to return the product to have it repaired. In this case, all shipping cost is the customer’s responsibility.
In the event of shipping damage, you must note the damage in the bill of lading and the product should not be accepted. If you sign off the bill of lading without any comments about stains or any kind of damage, the shipping company will not be accepting any responsibility and your claim will be denied.
All refunds are made to the original credit card.